Front Office Training for PT, OT and Chiropractic Private Practices

Help your front desk staff FILL YOUR SCHEDULE with patients who want your help and WILL arrive for care! 

Click ‘Join Now’ to get started!

Is your private practice struggling with any of the following?


High rate of same-day cancels + no-shows

schedule 2

Poor schedule control + patients not scheduled


Difficulty discussing insurance + cost of care


Patients dropping out without completing care


High cost of marketing and promotion 

The Front Office GURU Training Academy is
the LEADER in Front Desk Training And Systems

And it’s packed with in-depth, practical solutions to the MOST common patient problems your front desk encounters every single day. And even better, it helps you and your team get results

You and your front office team will have exactly what you need to FILL your schedule, STOP same-day cancellations and no-shows, INCREASE your new patient evaluations, have patients consistently scheduled, handle the cost of care discussion, and handle the most common patient objections with ease.

Are YOU ready to help your front desk take control?

You’re just one click away from helping your front desk TAKE CONTROL of patient management. Click ‘Join Now’ to get started.

With the Front Office GURU Training Academy, you'll EMPOWER YOUR FRONT DESK to:

Increase patient arrivals

increase patient arrivals











So what is The Front Office GURU Training Academy?

A virtual academy providing patient management training to the front desk staff of physical therapy, multidisciplinary, and chiropractic private practices.

With over 100 video lessons and accompanying workbooks that contain practical questions, special scripts for patient management, and tips and tricks to use during patient care, your front office team will learn:


Every patient must follow the same path through care from the first call through successful completion. While their treatment is different, their path remains the same and your team will learn successful patient management techniques.


They'll learn to manage patient care and master schedule control, prevent same-day cancels and no-shows, convert more calls to scheduled and arriving new patients and discuss the the cost of care with ease.


Your front desk team likely struggles to handle patients objections. They'll learn to easily communicate with patients, HANDLE their OBJECTIONS and answer questions at every point through care.

Everything you need to train your front office AND get the results you’re looking for is included in the Academy.

Watch this video and get a glimpse of what we have to offer.

Join NOW and get started right away!

IMMEDIATE ACCESS for the practice owner plus 2 front office staff




There is a $100/ year subscription fee to maintain access to the platform. Your first year is included.

If you have more than 2 front office staff CLICK HERE TO CONTACT ME for an enterprise set up.


If you’re a private practice owner or manager, when you join The Front Office Guru Training Academy, you’re fully protected by my 100% Satisfaction Guarantee. If you don’t feel like you’ve received value and you decide you want to cancel any time within the next 15 days, just let us know and we’ll send you a prompt refund.


Meet Dee Bills, Front Office GURU

Hi. I’m Dee Bills

physical therapist, practice owner, and Front Office GURU

I started Front Office GURU after successfully turning around the front office of my husband’s physical therapy practice. When I started working with him in 2012, the daily arrival rate was 75% at best. And this made schedule control impossible. 

Added to that, with rising out-of-pocket costs, my team struggled to confidently handle the cost-of-care discussion and that also led to difficulties getting patients to schedule and complete their full plan of care.

So I worked at my front desk and applied my experience as a provider to create consistent scripting and processes that would empower my front desk to to take control of patient care.

Within 6 months, our arrival rate was 95% and it’s remained that way since then. And with continued training, our over-the-counter collections increased to 98%, and over 85% of our patients were scheduling out and completing their full plan of care!!

Not long after that I found myself helping other practices and using my systems, they were achieving similar success! I knew I couldn’t keep this all to myself, so I started Front Office GURU. Now, private practices that use a recurring treatment model have access to front office training that GETS RESULTS! 

My Virtual Academy has everything you need to train your front desk team in communication, schedule control, cancellation prevention, collections, new patient scheduling, and so much more…

I look forward to having you and your team join my front office family! ~ Dee

What MY members say about my training

Still have questions about how my training can help?
Schedule a FREE Discovery Call to discuss your practice needs.

Pay now and save $134



Pay in full for the course platform and save
There is a $100/ year annual site maintanence fee to suppport your course files

Pay over 3 months



Pay over 3 months
There is a $100/ year annual site maintanence fee to suppport your course files

Who's the Academy for?

This program IS for YOU if:

This program isn't for YOU if:

Are YOU ready to help your front desk take control?

You’re just one click away from helping your front desk TAKE CONTROL of patient management. Click ‘Join Now’ to get started.

As I have found with my own personal training and my work with other practice owners and their teams, there’s never a good time to get started. Waiting for the right time, or the right team, will delay your results, as well as prolong the pain and the loss of revenue. This is a life-long journey. Get started today and start getting results.

Without consistent front office training, the following issues can occur in your practice:

  • A high rate of same-day cancellations and no-shows
  • The schedule isn’t full or irregularly scheduled patients
  • They struggle convert leads to scheduled evaluations increasing the cost per new patient
  • They’ll have difficulty discussing the cost of care and handling financial pain or objections
  • You have gaps or holes in the schedule, or inconsistent scheduling throughout the week
  • There are more “problem” patients, and a low staff morale
  • Patients drop off and not complete their plan of care
  • You end up spending a lot of money on marketing, but not seeing the return
  • Billing errors, out-of-network benefits selling, and financial flubs
  • These lead to lower profitability and more financial struggles

Your course purchase comes with a main owner/manager account plus 4 student accounts. But you can add more licenses at checkout or later within your main administrator account.

This course holds a ton of valuable content for your front office team. We encourage you to study for at least 30-60 minutes per week. Make sure that as a team, you complete your implementation before moving on.

You and your front office team can get the most out of your training by scheduling consistent weekly study time – approximately 30-60 min per week. Training should be done away from front desk duties and distractions. While watching their video lessons, each team member should use their printed workbook to answer practical questions and master scripts. And for your first time through, you want your core team learning and implementing together.

Your purchase includes 100% money back guarantee within 15 days of purchase.

As you know, the rules, regulations, processes, and circumstances surrounding Healthcare are always changing. I know in MY practice; it would not work to just “set and forget” our training material! The same is true when training YOUR patient care coordinators, right? 

The $100 site maintenance fee helps us pay to host and continually update your training so that you always have the best and most up-to-date information at your fingertips. 

With this, your front office team (including new hires if you have turnover) can access the course anytime, 24/7, indefinitely.

Yes! Once you make your payment, it will prompt you to immediately create your account. Inside your account you will add your student (staff) to your platform. And you can grant different levels of access from there as well. So, if you have a manager who you would like to give access to manage and monitor your team’s progress and add/remove team members, you can grant them access from your account. That way you always maintain full control.

Some practice owners purchase the course platform but have an office manager that will be taking the course as well as managing and monitoring the front office staff’s access and progress. If you want to take the course, so you can be aware of what they’re learning and implementing (and I highly encourage it since it’s your practice), just click “yes”. Once you’re inside your platform, you will be able to grant your practice manager similar permissions to yours but you will remain in control of the overall account.

Need more information?

Frequently Asked Questions

If you still have more questions, SCHEDULE A FREE DISCOVERY CALL to discuss your practice needs!

Are YOU ready to help your front desk take control?

You’re just one click away from helping your front desk TAKE CONTROL of patient management. Click ‘Join Today’ to get started.

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