You’re just one click away from helping your front desk TAKE CONTROL of patient management. Click ‘Join Today’ to get started!

Do Any Of These Sound Familiar?


You’re tired of dealing with same-day cancellations and no-shows but aren’t sure what makes the Academy different from what you have now.

schedule 2

Patients don’t schedule their full plan of care and often don’t complete the full plan of care which results in the need for more new patients.


You’re spending thousands per month on promotional actions but not sure if you’re really getting the new patient return on your investment?


Your team struggles to handle the discussion around the cost of care and you’re tired of losing patients.


You’re tired of patients dropping out of care before they’ve reached full recovery.


You want consistent training for your front desk but you’re not sure if they’ll buy in, how you’ll find the time, and/or IF this program will get results.

You’re just one click away from helping your front desk TAKE CONTROL of patient management.
Click ‘Join Today’ to get started

The Front Office Guru Training Academy Is The LEADER For Front Desk Training And Systems

And it’s packed with in-depth, practical solutions to the MOST common patient problems your front desk encounters every single day. And even better, it helps you and your team get results

You and your front office team will have exactly what you need to STOP same-day cancellations and no-shows, increase your new patient evaluations, have patients consistently scheduled, handle the cost of care discussion, and handle the most common patient objections with ease.

Are YOU ready to help your front desk take control?

You’re just one click away from helping your front desk TAKE CONTROL of patient management. Click ‘Join Today’ to get started.

With the Front Office GURU Training Academy, you will empower your team to:


Convert MORE leads to scheduled and arriving new patients


STOP same-day cancellations and

MAXIMIZE schedule control


DECREASE patient drop offs

Consistently INCREASE patient visits

And in return,
generate higher practice revenue per patient

So what is The Front Office GURU Training Academy?

The Academy is an online training platform for your front desk.

With over 100 video lessons and accompanying workbooks that contain practical questions, special scripts for patient management, and tips and tricks to use during patient care, your front office team will learn:


That every patient needs to take through care

How to MANAGE the Patient’s Care

Including mastering schedule control, cancellation prevention, and the cost of care discussion


And how to HANDLE OBJECTIONS and patient questions at every point through care

Everything you need to train your front office AND get the results you’re looking for is included in the Academy.



What makes my training different?

Meet The Owner Of Front Office Guru

Hi. I’m Dee Bills

physical therapist, practice
owner and Front Office GURU.

Hi, I’m Dee Bills, Front Office GURU

Front Office GURU started because of same-day cancellations and no-shows! As a private practice owner I saw my front office team struggling with a 25% same-day cancellation rate which made schedule control impossible. 

Added to that, with rising out of pocket costs, my team struggled to confidently handle the cost-of-care discussion and that also led to difficulties getting patients to schedule and complete their full plan of care.

So I worked at my front desk, applied my experience as a provider to create consistent scripting and processes to empower my team to manage patients and their care.

Within 6 months, our same-day cancellations and no-shows dropped to less than 6%, our over-the-counter collections increased to 98%, and over 80% of our patients were scheduling out and completing their full plan of care!!

Not long after that I found myself helping other practice owners and managers with these similar problems and they were achieving similar success! And that’s when I decided I needed to provide training that was available to all private practices and their front office teams!

My Academy has everything you need to train your front desk team in communication, patient management, cancellation prevention, schedule control, collections and so much more…

I look forward to you joining my front office family! Dee

Two purchase options

To help you get started...right away!

Get started TODAY and give them the gift of learning for years to come!

Pay now and save $134



Pay in full for the course platform and save
There is a $100/ year annual site maintanence fee to suppport your course files

Pay over 3 months



Pay over 3 months
There is a $100/ year annual site maintanence fee to suppport your course files

** There is a $100/year fee to maintain + update your training platform. Your first year is included with purchase.

If you have more than 4 front office staff in your clinic or practice contact me here for an enterprise set up.


If you’re a private practice owner or manager, when you join The Front Office Guru Training Academy, you’re fully protected by my 100% Satisfaction Guarantee. If you don’t feel like you’ve received value and you decide you want to cancel any time within the next 15 days, just let us know and we’ll send you a prompt refund.

Who's the Academy for?

This program IS for YOU if:

This program isn't for YOU if:

Are YOU ready to help your front desk take control?

You’re just one click away from helping your front desk TAKE CONTROL of patient management. Click ‘Join Today’ to get started.

As I have found with my own personal training and my work with other practice owners and their teams, there’s never a good time to get started. Waiting for the right time, or the right team, will delay your results, as well as prolong the pain and the loss of revenue. This is a life-long journey. Get started today and start getting results.

Without consistent front office training, the following issues can occur in your practice:

  • A high rate of same-day cancellations and no-shows
  • The schedule isn’t full or irregularly scheduled patients
  • They struggle convert leads to scheduled evaluations increasing the cost per new patient
  • They’ll have difficulty discussing the cost of care and handling financial pain or objections
  • You have gaps or holes in the schedule, or inconsistent scheduling throughout the week
  • There are more “problem” patients, and a low staff morale
  • Patients drop off and not complete their plan of care
  • You end up spending a lot of money on marketing, but not seeing the return
  • Billing errors, out-of-network benefits selling, and financial flubs
  • These lead to lower profitability and more financial struggles

Your course purchase comes with a main owner/manager account plus 4 student accounts. But you can add more licenses at checkout or later within your main administrator account.

This course holds a ton of valuable content for your front office team. We encourage you to study for at least 30-60 minutes per week. Make sure that as a team, you complete your implementation before moving on.

You and your front office team can get the most out of your training by scheduling consistent weekly study time – approximately 30-60 min per week. Training should be done away from front desk duties and distractions. While watching their video lessons, each team member should use their printed workbook to answer practical questions and master scripts. And for your first time through, you want your core team learning and implementing together.

Your purchase includes 100% money back guarantee within 15 days of purchase.

As you know, the rules, regulations, processes, and circumstances surrounding Healthcare are always changing. I know in MY practice; it would not work to just “set and forget” our training material! The same is true when training YOUR patient care coordinators, right? 

The $100 site maintenance fee helps us pay to host and continually update your training so that you always have the best and most up-to-date information at your fingertips. 

With this, your front office team (including new hires if you have turnover) can access the course anytime, 24/7, indefinitely.

Yes! Once you make your payment, it will prompt you to immediately create your account. Inside your account you will add your student (staff) to your platform. And you can grant different levels of access from there as well. So, if you have a manager who you would like to give access to manage and monitor your team’s progress and add/remove team members, you can grant them access from your account. That way you always maintain full control.

Some practice owners purchase the course platform but have an office manager that will be taking the course as well as managing and monitoring the front office staff’s access and progress. If you want to take the course, so you can be aware of what they’re learning and implementing (and I highly encourage it since it’s your practice), just click “yes”. Once you’re inside your platform, you will be able to grant your practice manager similar permissions to yours but you will remain in control of the overall account.

Need more information?

Frequently Asked Questions

I’ve tried to answer all your questions about the academy. But if you still have more, you can schedule a free call and we can discuss your practice needs!

Are YOU ready to help your front desk take control?

You’re just one click away from helping your front desk TAKE CONTROL of patient management. Click ‘Join Today’ to get started.

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