The Front Office GURU Training Academy®
Your Front Desk Will Learn to Master Schedule Control
Using our training and patient management systems, your front office team will learn to get MORE patients to schedule AND arrive for care, discuss cost-of-care with ease, and keep your schedule full.
Dee’s front desk online training program is exactly what we have been needing as an organization. The training is very structured, methodical, and organized. Dee has a great way to simplify and explain things to your front office personnel.
– Jay Schultz, Practice Owner | Schultz PT, Louisiana
Included in Your Purchase...
- Over 100 short webinar-style lessons
- A training workbook for each level that includes
- Tips and Takeaways
- Audio demonstrations of scripts (to hear the context and tone of voice)
- Implementation instructions for each level
- Digital files to implement right away
- Purchase the seats your practice needs
- And add seats from your account only as you expand**
** I don’t punish you for staff turnover. If someone leaves, remove their access, and add your new hire.
With The Front Office GURU Training Academy® You Can...
- Easily train your current and future front desk team members
- Manage staff access and monitor their progress
- Follow along in your own account
- Purchase full access right away
Our Training
The Topics We Cover
Here’s a brief snapshot of how this course will help your Patient Care Coordinators (and your practice!) THRIVE.
New Patient Conversions
Cost of care discussion
Cancellation Prevention
Schedule Control
You can choose to follow the path we've set or jump to your most problematic area
Learn How to Communicate Effectively With Patients
Exactly how to guide patients through the path of care so that they can FINALLY achieve full recovery, which means another success story for your thriving practice.
" dsm_image_icon_width="18px" _builder_version="4.19.5" _module_preset="default" background_color="#FFFFFF" background_enable_color="on" image_icon_custom_margin="||||false|false" image_icon_custom_padding="11px|9px|11px|9px|true|true" border_radii_image_icon="on|396px|396px|396px|396px" global_colors_info="{}" parent_header_level="h4"][/dsm_content_timeline_child][dsm_content_timeline_child dsm_use_icon="on" font_icon="||fa||900" dsm_icon_color="#FFFFFF" dsm_icon_bg_color="#0DA58F" dsm_title="Your SUCCESS as a Patient Care Coordinator" dsm_content="
How to ditch the “receptionist mindset” so they can take CONTROL of conversations, which means your practice can run on autopilot while you’re helping patients through care.
" dsm_image_icon_width="18px" _builder_version="4.19.5" _module_preset="default" background_color="#FFFFFF" background_enable_color="on" image_icon_custom_margin="||||false|false" image_icon_custom_padding="11px|11px|11px|11px|true|true" border_radii_image_icon="on|396px|396px|396px|396px" global_colors_info="{}" parent_header_level="h4"][/dsm_content_timeline_child][dsm_content_timeline_child dsm_use_icon="on" font_icon="||fa||900" dsm_icon_color="#FFFFFF" dsm_icon_bg_color="#c214a9" dsm_title="Using Effective Communication" dsm_content="
How to use effective communication in order to keep your schedule full, which means fewer missed visits and increased revenue for your practice.
" dsm_image_icon_width="21px" _builder_version="4.19.5" _module_preset="default" background_color="#FFFFFF" background_enable_color="on" image_icon_custom_margin="||||false|false" image_icon_custom_padding="9px|9px|9px|9px|true|true" border_radii_image_icon="on|396px|396px|396px|396px" global_colors_info="{}" parent_header_level="h4"][/dsm_content_timeline_child][dsm_content_timeline_child dsm_use_icon="on" font_icon="||fa||900" dsm_icon_color="#FFFFFF" dsm_icon_bg_color="#ffaa38" dsm_title="Products and People Helped" dsm_content="
The 5 “non negotiable” metrics they need to track and how to stay motivated on the toughest days… so that CARE is your practices #1 priority and your patients know it.
" dsm_image_icon_width="18px" _builder_version="4.19.5" _module_preset="default" background_color="#FFFFFF" background_enable_color="on" image_icon_custom_margin="||||false|false" image_icon_custom_padding="11px|9px|11px|9px|true|true" border_radii_image_icon="on|396px|396px|396px|396px" global_colors_info="{}" parent_header_level="h4"][/dsm_content_timeline_child][dsm_content_timeline_child dsm_use_icon="on" font_icon="||divi||400" dsm_icon_color="#FFFFFF" dsm_icon_bg_color="#375D99" dsm_title="Mastering Phone Skills" dsm_content="
How to identify a new patient based on exactly what they say, and how to consistently greet patients so you minimize issues and create an outstanding patience experience.
" dsm_image_icon_width="18px" _builder_version="4.19.5" _module_preset="default" background_color="#FFFFFF" background_enable_color="on" image_icon_custom_margin="||||false|false" image_icon_custom_padding="11px|11px|11px|11px|true|true" border_radii_image_icon="on|396px|396px|396px|396px" global_colors_info="{}" parent_header_level="h4"][/dsm_content_timeline_child][/dsm_content_timeline]
Dee provides clear and easy to implement training for front and back office personnel that frankly pays for itself. Due to the success we've had, we elected to continue to the advanced program after finishing the basic program
– Raul Lone, Practice Owner | M3PT, California
Convert More Leads to Scheduled and Arriving New Patients
What to say to MASTER initial contact so they convert more calls to scheduled and arriving evaluations, which means they’ll build trust and develop relationships faster than ever.
" dsm_image_icon_width="18px" _builder_version="4.19.5" _module_preset="default" background_color="#FFFFFF" background_enable_color="on" image_icon_custom_margin="||||false|false" image_icon_custom_padding="10px|11px|10px|11px|true|true" border_radii_image_icon="on|396px|396px|396px|396px" global_colors_info="{}" parent_header_level="h4"][/dsm_content_timeline_child][dsm_content_timeline_child dsm_use_icon="on" font_icon="||fa||900" dsm_icon_color="#FFFFFF" dsm_icon_bg_color="#0DA58F" dsm_title="The 5 Key Questions for New Patient Management" dsm_content="
My word-for-word “5 Key Questions” script that will increase your arrival rates to over 90%, which means you can finally create financial stability and get more people HELPED.
" dsm_image_icon_width="18px" _builder_version="4.19.5" _module_preset="default" background_color="#FFFFFF" background_enable_color="on" image_icon_custom_margin="||||false|false" image_icon_custom_padding="10px|12px|10px|12px|true|true" border_radii_image_icon="on|396px|396px|396px|396px" global_colors_info="{}" parent_header_level="h4"][/dsm_content_timeline_child][dsm_content_timeline_child dsm_use_icon="on" font_icon="||fa||400" dsm_icon_color="#FFFFFF" dsm_icon_bg_color="#c214a9" dsm_title="Scheduling the Evaluation" dsm_content="
When, where, and how to use the patient’s own answers to the 5 Key Questions to effectively manage objections, avoid extra work, and keep the patient moving through the path of care.
" dsm_image_icon_width="21px" _builder_version="4.19.5" _module_preset="default" background_color="#FFFFFF" background_enable_color="on" image_icon_custom_margin="||||false|false" image_icon_custom_padding="9px|9px|9px|9px|true|true" border_radii_image_icon="on|396px|396px|396px|396px" global_colors_info="{}" parent_header_level="h4"][/dsm_content_timeline_child][dsm_content_timeline_child dsm_use_icon="on" font_icon="||fa||900" dsm_icon_color="#FFFFFF" dsm_icon_bg_color="#ffaa38" dsm_title="Ensuring the New Patient Arrives" dsm_content="
The “specific techniques” they must MASTER in order to get new patients arriving so you can avoid same-day cancellations and no-shows, which means your patients will start off right.
" dsm_image_icon_width="18px" _builder_version="4.19.5" _module_preset="default" background_color="#FFFFFF" background_enable_color="on" image_icon_custom_margin="||||false|false" image_icon_custom_padding="11px|9px|11px|9px|true|true" border_radii_image_icon="on|396px|396px|396px|396px" global_colors_info="{}" parent_header_level="h4"][/dsm_content_timeline_child][dsm_content_timeline_child dsm_use_icon="on" font_icon="||fa||900" dsm_icon_color="#FFFFFF" dsm_icon_bg_color="#375D99" dsm_title="Handling the New Patient Arrival" dsm_content="
How to effectively communicate expectations for new patients as you begin working with them so they’re not caught off-guard, which means they receive a consistent, comfortable experience.
" dsm_image_icon_width="18px" _builder_version="4.19.5" _module_preset="default" background_color="#FFFFFF" background_enable_color="on" image_icon_custom_margin="||||false|false" image_icon_custom_padding="12px|10px|12px|10px|true|true" border_radii_image_icon="on|396px|396px|396px|396px" global_colors_info="{}" parent_header_level="h4"][/dsm_content_timeline_child][/dsm_content_timeline]
– Mike Braden, Practice Owner | Anchor PT, Colorado
Discuss the Cost of Care With Ease
Detailed strategies for dealing with the “money button” so your patient’s understand their financial responsibility, which means fewer upset patients and increased trust with your practice.
" dsm_image_icon_width="18px" _builder_version="4.19.5" _module_preset="default" background_color="#FFFFFF" background_enable_color="on" image_icon_custom_margin="||||false|false" image_icon_custom_padding="9px|14px|9px|14px|true|true" border_radii_image_icon="on|396px|396px|396px|396px" global_colors_info="{}" parent_header_level="h4"][/dsm_content_timeline_child][dsm_content_timeline_child dsm_use_icon="on" font_icon="||fa||900" dsm_icon_color="#FFFFFF" dsm_icon_bg_color="#0DA58F" dsm_title="Keeping Patients from Cancelling" dsm_content="
Why the “Missed Visit Policy” is crucial to your patient’s success and exactly how to discuss this with them, which means they can move confidently into the full plan of care.
" dsm_image_icon_width="18px" _builder_version="4.19.5" _module_preset="default" background_color="#FFFFFF" background_enable_color="on" image_icon_custom_margin="||||false|false" image_icon_custom_padding="10px|9px|10px|9px|true|true" border_radii_image_icon="on|396px|396px|396px|396px" global_colors_info="{}" parent_header_level="h4"][/dsm_content_timeline_child][dsm_content_timeline_child dsm_use_icon="on" font_icon="||fa||400" dsm_icon_color="#FFFFFF" dsm_icon_bg_color="#c214a9" dsm_title="Scheduling a Full POC" dsm_content="
How to learn the full POC script and become a MASTER at controlling the schedule so that patients arrive for their full POC, ensuring financial stability and reliable scheduling.
" dsm_image_icon_width="21px" _builder_version="4.19.5" _module_preset="default" background_color="#FFFFFF" background_enable_color="on" image_icon_custom_margin="||||false|false" image_icon_custom_padding="9px|9px|9px|9px|true|true" border_radii_image_icon="on|396px|396px|396px|396px" global_colors_info="{}" parent_header_level="h4"][/dsm_content_timeline_child][dsm_content_timeline_child dsm_use_icon="on" font_icon="||fa||900" dsm_icon_color="#FFFFFF" dsm_icon_bg_color="#ffaa38" dsm_title="Mastering Schedule Efficiency and Utilization" dsm_content="
How to manage the “growing pains” of a thriving practice and craft a well-managed and maintained schedule, so that more patients are scheduled and showing for their visits.
" dsm_image_icon_width="18px" _builder_version="4.19.5" _module_preset="default" background_color="#FFFFFF" background_enable_color="on" image_icon_custom_margin="||||false|false" image_icon_custom_padding="11px|9px|11px|9px|true|true" border_radii_image_icon="on|396px|396px|396px|396px" global_colors_info="{}" parent_header_level="h4"][/dsm_content_timeline_child][dsm_content_timeline_child dsm_use_icon="on" font_icon="||divi||400" dsm_icon_color="#FFFFFF" dsm_icon_bg_color="#375D99" dsm_title="Understanding Cancellation Prevention" dsm_content="
The “in’s and out’s” of why same-day cancellations occur so they can be prevented in the future, which means more patients arriving for care and less wondering why they’re not showing.
" dsm_image_icon_width="18px" _builder_version="4.19.5" _module_preset="default" background_color="#FFFFFF" background_enable_color="on" image_icon_custom_margin="||||false|false" image_icon_custom_padding="11px|11px|11px|11px|true|true" border_radii_image_icon="on|396px|396px|396px|396px" global_colors_info="{}" parent_header_level="h4"][/dsm_content_timeline_child][/dsm_content_timeline]
The training platform has given our team the advantage we need to control the conversations, get patients on the schedule, and win the cancellation/no show battle!!
– Frank Cawley, Practice Owner| Cawley PT + Rehab, Pennsylvania
Master Schedule Control and Plan of Care Scheduling
How to double down on the Missed Visit Policy so that patients never have to wonder how seriously you take their care, which means your practice will become central to their healing.
" dsm_image_icon_width="18px" _builder_version="4.19.5" _module_preset="default" background_color="#FFFFFF" background_enable_color="on" image_icon_custom_margin="||||false|false" image_icon_custom_padding="9px|12px|9px|12px|true|true" border_radii_image_icon="on|396px|396px|396px|396px" global_colors_info="{}" parent_header_level="h4"][/dsm_content_timeline_child][dsm_content_timeline_child dsm_use_icon="on" font_icon="||fa||900" dsm_icon_color="#FFFFFF" dsm_icon_bg_color="#0DA58F" dsm_title="How to Prevent Same-Day Cancellations" dsm_content="
Why prevention is KEY to their success in managing patient flow and exactly how to handle the 1st time someone same-day cancels, ensuring your policies remain enforced and consistent.
" dsm_image_icon_width="18px" _builder_version="4.19.5" _module_preset="default" background_color="#FFFFFF" background_enable_color="on" image_icon_custom_margin="||||false|false" image_icon_custom_padding="10px|9px|10px|9px|true|true" border_radii_image_icon="on|396px|396px|396px|396px" global_colors_info="{}" parent_header_level="h4"][/dsm_content_timeline_child][dsm_content_timeline_child dsm_use_icon="on" font_icon="||fa||900" dsm_icon_color="#FFFFFF" dsm_icon_bg_color="#c214a9" dsm_title="Holding Patients Accountable" dsm_content="
How to hold patients accountable to your new policies without upsetting them or harming your practices reputation, so that you earn patients’ trust AND maintain firm schedule control.
" dsm_image_icon_width="19px" _builder_version="4.19.5" _module_preset="default" background_color="#FFFFFF" background_enable_color="on" image_icon_custom_margin="||||false|false" image_icon_custom_padding="10px|9px|10px|9px|true|true" border_radii_image_icon="on|396px|396px|396px|396px" global_colors_info="{}" parent_header_level="h4"][/dsm_content_timeline_child][dsm_content_timeline_child dsm_use_icon="on" font_icon="||fa||900" dsm_icon_color="#FFFFFF" dsm_icon_bg_color="#ffaa38" dsm_title="Charging a Fee and Stopping Future CX/NS" dsm_content="
How to handle someone who’s same-day cancelled for a second or third time with ease so you can avoid future problems for the practice, help those who DO arrive, and move on.
" dsm_image_icon_width="18px" _builder_version="4.19.5" _module_preset="default" background_color="#FFFFFF" background_enable_color="on" image_icon_custom_margin="||||false|false" image_icon_custom_padding="11px|11px|11px|11px|true|true" border_radii_image_icon="on|396px|396px|396px|396px" global_colors_info="{}" parent_header_level="h4"][/dsm_content_timeline_child][dsm_content_timeline_child dsm_use_icon="on" font_icon="||divi||400" dsm_icon_color="#FFFFFF" dsm_icon_bg_color="#375D99" dsm_title="Mastering the Cancellation Prevention Program" dsm_content="
The “step by step” guide to master these EXACT scripts so you can achieve a 90%+ arrival rate, which means fewer sleepless nights and a thriving practice for years to come.
" dsm_image_icon_width="18px" _builder_version="4.19.5" _module_preset="default" background_color="#FFFFFF" background_enable_color="on" image_icon_custom_margin="||||false|false" image_icon_custom_padding="11px|11px|11px|11px|true|true" border_radii_image_icon="on|396px|396px|396px|396px" global_colors_info="{}" parent_header_level="h4"][/dsm_content_timeline_child][/dsm_content_timeline]
Dee really helped us implement front office procedures that work to increase staff efficiency and patient attendance!
–Ashtyn Haynes, Practice Co-owner | Haynes PT, Texas
Reviews
What Our Students Say...
Jay Schultz, DPT
Private Practice Owner - Schultz PT, Louisiana
Dee’s front desk online training program is exactly what we have been needing as an organization.
The training is very structured, methodical, and organized.
Dee has a great way to simplify and explain things to your front office personnel.
Now our patient care coordinators and other front office personnel will deliver from a more consistent and standardized approach, which is nice on management and the bottom line.
Frank Cawley, PT
Private Practice Owner - Cawley PT + Rehab, Pennsylvania
Dee is a master when it comes to the training and educating of your front desk team!!
The training platform has given our team the advantage we need to control the conversations, get patients on the schedule, and win the cancellation/no show battle!!
If you are looking for a system to get your patients on the schedule and in the door consistently, look no further than FYFD!!
Thanks Dee!!
Eric Gibbs, PT
Private Practice Owner - Med Center Therapy Aquatic + PT, Texas
Dee Bills, I just want to thank you from the bottom of my heart for your front desk system.
We all have onboarding that we do with our new employees and then we wonder why in a few weeks they leave. It is always been a lack of complete training.
I have had 2 new staff members this week, spend about 12 hours so far, and have said this is the best and most complete training they have ever had.
Thanks again for making the best onboarding program for the front desk, at an affordable cost.
Raul Lona, DPT
PT Practice Owner - M3PT, California
Front Office GURU has been transformative for the administrative side of our business.
Dee provides clear and easy to implement training for front and back office personnel that frankly pays for itself. Due to the success we've had, we elected to continue to the advanced program after finishing the basic program. Dee's experience as a physical therapist combined with the content of the program makes Front Office GURU a must for all clinics looking to grow or improve their administrative processes. Thank you Dee!
Maureen Madden , PT
PT Practice Owner - PT Pro, Washington
Our work with Dee has been fantastic!
I am certain that the work we started and the changes we made because of Dee's training, pre-pandemic, were a large reason why we were able to survive those few lean months in 2021.
Her training helped me as an owner clarify in my mind our mission and our need for much improved processes in order to successfully help more people. Dee's training in an excellent investment in your team and a fantastic ROI!
Mike Braden
PT Practice Owner - Anchor PT, Colorado
The Front Office GURU gave us the practical knowledge and training to get our patient arrival numbers up to and exceptional level and our cancellation rate down below our expectations.
The valuable insight and experience Dee Bills brings are a true game changer. If you're struggling with same day cancels and a low arrival rate, you need to check out this program!
Couldn't be happier that we made the investment in the Front Office GURU!
Amanda Tigar
Office Manager - M3PT, California
Before working with Dee our office would have a ton of cancellations and patient's did not care to give us enough to let us know with plenty of time to fill the spot. Now we have 1 same day cancellation or no show a week maybe. Out patients are not walking all over us and our front desk is able to handle anything that comes their way!
The beginner GURU program is a life saver for any clinic and owners will see results in as little as one session! Thank you Dee for everything you have done for M3!
Betsy Oblak
Front Office Manager - Teton Therapy, Wyoming
Dee is the best! I would highly recommend!!
I didn’t realize how much we were missing at our front desk and how inefficient we were along with the lost patients and revenue we were having!
It was so easy to understand and implement it with our front desk employees and we are seeing amazing results with it!
Ashtyn Haynes
Co-Owner - Haynes PT, Texas
Our experience with Dee and Front Office GURU was amazing!
Dee really helped us implement front office procedures that work to increase staff efficiency and patient attendance!
We now have a better idea how to train new staff and our current staff is better equipped to handle our patients and make sure our schedule stays full.
10/10 would recommend!
Access
Join Us Today!
✓ Over 100 video lessons within 22 modules
✓ Workbooks, scripts, audio files - everything you need to implement immediately
✓ IMMEDIATE ACCESS for you and your front office team
✓ Option to increase your team size by 1 or more - upfront or anytime in the future
✓ Assign a Manager to handle your growing team
✓ Monitor team progress and reuse seats if someone leaves
✓ 24/7 access so you can learn at your own pace!!
