Library for Teams
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Check out our Video Lessons on the topic specified above. These contents are exclusively designed for Premium subscribers. Feel free to review any of the listed videos to help you get on your way to becoming a front office master.
Video 0-5: NEEDS vs WANTS
Video 0-4: CONTROL
Video 0-3: CERTAINTY
Video 0-2: MINDSET
Video 0-1: Welcome to your CX Masterclass
Video 8-3: Should You Have a Fragile Policy
Video 8-2: Having Backend Policy
Video 8-1: Follow the Process
Video 7-7 The last call + cancelling remaining appointments
Video 7-6 IF you have to call them a 3rd time
Video 7-5 NS – no call back within 2hrs
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